Terms & Conditions

Last Updated: 01Sep2025

Welcome to MyPetsa (https://mypetsa.com/) (Site). By accessing or using the Site, you agree to be bound by these Terms & Conditions (Terms). If you do not agree to these Terms, you must not use the Site.

1. Definitions

• User / You / Your: visitor, customer, pet owner, or other person using the Site.
• Content: text, images, video, audio, data, and other materials made available on or via the Site.
• Services: veterinary, pet care, adoption, pet products store, appointments, etc.
• Order: purchase of goods or services via the Site.

2. Eligibility

You must be at least 18 years old (or such age required in your jurisdiction) to use our Services.

By using the Site, you represent and warrant that you have the capacity to enter into a binding agreement with MyPetsa.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You must not impersonate another person, misrepresent your affiliation with any person or entity, or forge headers or manipulate identifiers to disguise the origin of content.

You agree not to interfere with or disrupt the Site or servers or networks connected to the Site, or bypass any security measures.

You agree not to upload harmful code (viruses, malware, etc.).

4. Account Registration

Some features (e.g. ordering, scheduling appointments, adoption listing) require you to register and maintain an account.

You agree to provide accurate, current, and complete information during registration and update it as needed.

You are responsible for safeguarding your password and account, and for any activity under your account.

5. Orders, Payments, and Refunds

All orders are subject to acceptance by us. We may refuse or cancel an order for any reason (e.g., out-of-stock, pricing error, suspicion of fraud).

Prices are as stated on the Site, unless clearly stated otherwise. Payments are processed through authorized payment gateways.

By submitting your payment information, you authorize us to charge the amount due.

Refunds, returns or cancellations (if permitted) will follow our Refund / Return Policy as posted on the Site (or such policy as updated from time to time).

6. Delivery & Shipping

We will attempt to deliver products per the delivery option chosen by you, subject to availability, customs, and local laws.

Risk of loss or damage passes to you when the products are delivered to the shipping address you provided.

7. Veterinary & Professional Services Disclaimer

The Site may offer veterinary medical services (consultations, treatments, surgeries, prescriptions). These services involve inherent risks.

The information provided on the Site is for general informational purposes and does not constitute medical advice. You should always consult a qualified veterinarian for specific pet health issues.

We do not guarantee outcomes. You agree to follow all veterinary instructions carefully. You must disclose your pet’s medical history truthfully.

We may require you to sign consent forms before treatments or surgeries.

8. Intellectual Property

All content and materials on this Site (design, text, graphics, logos, images, software) are our property or licensed to us and protected by copyright, trademark and other laws.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works without our prior written consent.

9. User-Generated Content

Users may post reviews, adoption listings, comments, photos, etc. (collectively “User Content”).

By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, display, adapt, publish, and otherwise exploit the content in any manner.

You represent that you own or have rights to share the content and that it does not violate any laws, infringe rights, or contain harmful material.

We reserve the right (but not obligation) to remove or refuse any User Content at our discretion.

10. Prohibited Uses

You must not use the Site or Services to:

• Violate any applicable law, regulation or rule.
• Infringe intellectual property, privacy, or other rights of others.
• Transmit any harmful or unlawful content (e.g. defamatory, obscene, violent, hateful).
• Attempt to gain unauthorized access to systems or data.
• Use automated scripts (bots, scrapers) without prior permission.

11. Disclaimers & Limitation of Liability

The Site and all Services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Site is error-free, secure, or available at all times.

To the fullest extent permitted by applicable law, we disclaim all warranties (merchantability, fitness for a particular purpose, non-infringement).

In no event will we (or our officers, employees, affiliates) be liable for indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, business) arising out of or related to your use (or inability to use) the Site or Services.

Our total liability to you for all claims under these Terms is limited to the amount you have paid (if any) for the relevant goods or services giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless MyPetsa and its affiliates from and against any claims, damages, liabilities, losses, costs or expenses (including legal fees) arising from your violation of these Terms or your use of the Site.

13. Termination

We may suspend or terminate your access to the Site (or any part) at any time, without notice, for any reason (e.g. breach of Terms, illegal conduct).

Upon termination, you must cease using the Site and any outstanding obligations (e.g. payment, indemnification) will survive.

14. Changes to Terms

We may modify these Terms at any time. We will post the updated Terms on the Site with a new “Last Updated” date.

Your continued use after changes indicates your acceptance. If you do not accept changes, you must stop using the Site.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Applicable Jurisdiction – e.g. Saudi Arabia]. You and we agree to submit to the exclusive (or non-exclusive) jurisdiction of courts in [City or Region].

Any dispute arising from or relating to these Terms or use of the Site shall first be attempted to be resolved by good faith negotiation; if unresolved, then through courts or arbitration (as applicable).

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remainder of the Terms shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any additional policies (Refund, Privacy, etc.), constitute the entire agreement between you and MyPetsa concerning the Site and supersede all prior agreements or communications.

18. Contact Us

If you have questions or concerns about these Terms, you may contact us at: