Privacy Policy

Last Updated: 01Sep2025

This Privacy Policy describes how MyPetsa collects, uses, discloses, and protects your personal information when you use the Site (https://mypetsa.com/). By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

• Registration data: name, email address, password, phone number, address, etc.
• Pet data: pet name, species, breed, age, health history, images, etc.
• Appointment, medical, and treatment records.
• Order/payment information: billing address, payment method.
• User Content: reviews, comments, adoption listing details, photos, etc.
• Communications: messages you send us (via contact forms, email, chat).

B. Automatically Collected Information

• Usage data: pages visited, time spent, referrer URLs, device/browser type, IP address, operating system, clickstream data.
• Cookies and similar technologies (see Cookies & Tracking below).
• Log files and analytics data.

2. Use of Information

We use your information for purposes including but not limited to:

• Operating, maintaining, and improving the Site and Services.
• Processing orders, appointments, adoptions, and payments.
• Communicating with you (confirmation emails, reminders, updates, customer support).
• Personalizing content and recommendations.
• Analyzing and monitoring usage and trends.
• Compliance with legal obligations.
• Protecting security, fraud detection, and enforcement of policies.

3. Cookies & Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies to collect and store information.

Cookies allow us to recognize your device, remember preferences, authenticate sessions, and help us with analytics and marketing.

You can control cookie usage through browser settings; however, disabling cookies may limit certain functionality of the Site.

4. Sharing Your Information

We may share your personal data with:

• Service providers, contractors, and partners who assist us in operating the Site (e.g. payment processors, delivery/shipping companies, analytics services).
• Veterinary professionals or third-party service providers insofar as necessary to provide veterinary or medical services for your pet.
• Legal authorities or third parties when required by law or to protect rights or safety.
• In connection with a merger, acquisition, sale of assets, or financing, in which case your information may be transferred.

We will not sell your personal data to third parties for their marketing purposes without explicit consent (unless required by law).

5. Data Retention

We retain your personal data only as long as necessary for the purposes described (e.g. to provide services, comply with legal obligations, resolve disputes).

Afterward, we will delete or anonymize data, unless retention is required by law.

6. Security

We take reasonable administrative, technical, and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction.

However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Right to access your data.
• Right to correct or update inaccurate or incomplete data.
• Right to delete your personal data (subject to legal or contractual restrictions).
• Right to restrict processing or object to processing.
• Right to data portability.
• Right to withdraw consent (where processing is based on consent).

To exercise these rights, contact us using the contact details below. We may verify your identity before fulfilling a request.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices.

Please review the privacy policies of those sites.

9. Children’s Privacy

Our Services are not directed to children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected personal data from a child without parental consent, we will delete it.

10. International Transfers

If your data is transferred to countries other than your own (e.g. servers, affiliates, processors abroad), appropriate safeguards will be used to protect your rights (e.g. standard contractual clauses or equivalent).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site with a revised Last Updated date. Your continued use after changes indicates your acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to make requests concerning your personal data, contact us at: